Terms of service

1. The parties

Kilgore Halo is the shop on this website. The company that owns and runs it is EMMA KILGORE TB INC, 313 Ford St, Ford City, PA 16226, United States.

In these terms, “we,” “us,” and “the shop” mean that company and this site. “You” means the person placing the order or using the site.

Email: service@kilgorehalo.com
Phone: +1 (724) 865-9575
Hours: Monday–Friday, 9:00 AM–5:00 PM EST

There is no showroom and no counter at the Ford City street address.

2. These terms apply when you use the site

If you browse, create an account, or pay for an order, you are dealing with us on these terms, together with the shipping, return, privacy, and payment pages on this site.

If a line on a product page conflicts with these terms, these terms control, except where the product page marks the item as final sale. A final-sale mark controls for that item only.

We may change these terms. The version on this page on the day you pay is the version that governs that order.

3. What we sell

We sell bridal crowns, headbands, combs, and other headpieces, including sets when the listing says it is a set.

We do not sell wedding gowns. Veils are not our main category. A listing that does not name a veil does not include one.

Each page states the shape and the materials we know of (commonly alloy, crystal, zircon, rhinestone, faux pearl, tassels). Glass, crystal, zircon, and rhinestone are not diamonds. We do not describe them as diamonds.

4. Who may order

You must be 18 or older and able to form a contract under United States law.

You must use a deliverable street or USPS address inside the United States. You must pay with a card we accept, in a name you are allowed to use.

We may refuse or cancel an order if the address is outside the United States, the payment fails, the information looks false, or the stock is gone.

5. Accounts

An account is optional. If you open one, the email and password are yours to keep. Tell us if you think someone else used it.

We may close an account that is used to place abusive orders, to scrape the site, or to leave false information.

Deleting an account does not erase order records we must keep for tax and accounting in the United States.

6. When an order exists

A cart is not an order. An order exists when checkout is completed and the payment processor accepts the charge.

You get an email confirmation. That email is the record of what you bought, the ship-to address, and the amount paid.

We may cancel before USPS has the parcel if the item cannot be fulfilled, the address cannot be served, or the payment is reversed. If we cancel, we refund the amount we actually captured, to the original payment method.

7. Prices

Prices are in U.S. dollars and are the figures on the product page at the moment you pay.

A price can change for later orders. A past price does not apply to a new order.

Shipping is separate. Sales tax is separate where we must collect it.

8. Payment

Checkout runs over HTTPS with an SSL certificate. Card data goes to the payment processor. We do not store full card numbers.

Cards we take: Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

The charge is taken when you place the order, not when the parcel moves.

A declined card is not an order. Do not send card numbers to service@kilgorehalo.com.

9. Sales tax

Shelf prices do not include tax. Tax is calculated at checkout from the shipping address.

Pennsylvania orders are taxed. Other states are taxed when the checkout is required to collect for that address. The tax line on the confirmation screen is the tax on that order.

10. Where we ship

United States addresses only. We do not ship to Canada, Mexico, or any other country. Checkout should not complete for a foreign address. If it does, we cancel and refund.

We do not offer pickup in Ford City. We do not offer a local courier.

11. Handling time

We process and hand parcels to USPS in 1–3 business days. Saturday, Sunday, and U.S. public holidays do not count.

The cutoff is 2:00 PM EST. An order after 2:00 PM EST starts on the next business day.

You receive tracking when USPS accepts the parcel, not when you pay.

12. Transit estimates

After the ship date, USPS transit is an estimate only:

East Coast and Mid-Atlantic: about 2–5 business days
Midwest and South: about 3–6 business days
Mountain West and West Coast: about 5–8 business days
Alaska, Hawaii, and U.S. territories: about 7–14 business days

Add the 1–3 business-day handling window. Weather, holidays, and USPS volume can exceed the estimate. An estimate is not a promised arrival date.

13. Carrier and tracking

We ship with United States Postal Service only.

The tracking number is sent by email and shown on the order in your account. Track it on USPS.com.

You are responsible for a readable address, a number USPS can use, and someone who can take the mail. A parcel marked delivered by USPS to that address is treated as delivered.

14. When the goods are yours

Title and risk pass when USPS first scans the parcel into its network. After that scan, loss or delay in transit is first a USPS matter. Email us the tracking number; we use the scan history with you.

15. Wrong item, defect, or damage on arrival

Photograph the box and the piece before you discard the packing.

Email service@kilgorehalo.com within 14 days of the delivery scan (or the last scan if it never arrives). Include the order number and the photos.

If we shipped the wrong piece, or the piece is defective, or it arrived badly damaged, we pay the prepaid USPS return postage. You may ask for a refund or an exchange if the replacement is in stock.

16. Returns

You may return an item within 40 days of the day you received it. The clock is the USPS delivery date.

We accept a change of mind, a non-defective return, and a defective return.

The piece must be unused, with all tags on, and with no hair, makeup, or wear. A headpiece worn to a ceremony, portraits, or a reception is not unused.

Start the return by email to service@kilgorehalo.com, from the Contact page, or from the order in your account. We send a prepaid USPS return label. Do not leave goods at 313 Ford St.

17. Who pays to send a return

Change of mind, or a non-defective return: you pay return postage. We still issue the prepaid label. The actual postage is deducted from the refund. No restocking fee. No extra handling fee.

If you refuse the label and mail the parcel yourself, we do not deduct a label charge. You keep what you paid USPS.

Defect, damage on arrival to you, or wrong item: we pay return postage. Nothing for that label comes out of the refund.

Outbound shipping of $10.00 is refunded only when the return is our fault as defined above.

18. Exchanges

Exchanges use the same 40-day window and the same unused-and-tagged rule.

Email the order number and the piece you want. We exchange only for stock we have. If we do not have it, we refund.

If the new piece costs more, we charge the difference before it ships. If it costs less, we refund the difference to the original payment method.

A defect or a wrong item may be exchanged at our postage.

19. Refunds

We inspect what comes back. If it passes, we refund within 8 business days of that inspection.

The refund goes to the original payment method (the card or PayPal used at checkout). After we send it, the bank or PayPal sets when you see it.

We do not take a restocking fee.

20. Final sale

Clearance, markdown, and other final-sale listings are not returnable and not exchangeable, except where the piece is defective or we shipped the wrong item.

The product page must say the item is final sale. If it does not say so, section 16 applies.

Gift cards are not returnable.

21. Sets

If the listing is a set, you may return the whole set or part of it inside the 40-day window.

The refund follows what we receive and can put back for sale, and only if those pieces still meet the unused rule. A set that comes back missing pieces is not refunded as a complete set.

22. Photos, color, and measurements

Photos are of the piece or of the same design. Color shifts on phones and monitors. Crystal and zircon throw light differently in chapel light and in a flash photograph.

Measurements on a page are as stated there. If a page has no measurement, do not assume a size. Email before you order if you need a number we did not print.

A difference you can only see under studio light, or a difference that does not change how the piece is worn, is not by itself a defect.

23. Conduct on the site

You may not:

use another person’s card or address without authority
place orders you do not intend to pay
harvest product data with bots beyond ordinary browsing
upload malware
post another person’s private information
wear a piece and then send it back as unused
claim a defect you created after delivery

We may cancel open orders and refuse future ones if that list is broken.

24. Messages you send us

Email, phone, and form messages may be kept with the order. Keep them factual. We answer during the hours in section 1.

We may refuse to continue a thread that is abusive or that repeats a request we have already answered in writing.

25. Reviews

If the site allows reviews, the text must be about a piece you bought from this shop. Do not insert another shop’s URL or a made-up order.

We may remove a review that is unlawful, that names a private person without cause, or that is not about the goods.

26. Our name and images

Kilgore Halo, the product photos, and the text on this site belong to EMMA KILGORE TB INC or are used with permission.

You may not copy the catalog for another store. You may photograph a piece you purchased, on yourself, for personal use.

27. Privacy

The privacy page on this site is part of these terms.

We do not sell your information. We do not hand your name, email, or order history to an ad network. We do not send shop email beyond the order unless you agree.

Shopify hosts the store. The payment processor sees the payment. USPS sees the label. United States law may require us to disclose a record.

28. Site availability

We do not promise the site will be up at every hour. Maintenance, Shopify outages, and payment-processor outages can block checkout. An interrupted checkout is not an order.

29. Delays we do not control

Holidays, weather, USPS backups, and supply interruptions can slow handling or transit. If the delay is on our side and we know about it, we email the address on the order.

Those events do not by themselves create a second free item. They also do not erase the 40-day return window, which still runs from the day you received the goods, or from the last USPS scan if the parcel never arrives and we confirm that with you.

30. What we pay if something goes wrong

If a piece is defective, wrong, or lost after you have followed sections 15–19, our obligation is to refund what you paid for that piece (and outbound shipping when section 17 says we cover it), or to send an exchange that is in stock.

We do not pay for a hotel, a photographer, a dress alteration, or a date on the calendar. We do not pay for indirect or consequential loss.

Nothing in this section takes away a right you cannot waive under Pennsylvania or federal consumer law.

31. Pennsylvania law

These terms are governed by the law of the Commonwealth of Pennsylvania and the law of the United States, without a conflict-of-law rule that would point elsewhere.

You and we use the state or federal courts that sit in Pennsylvania for a dispute that cannot be closed by email, unless a statute that protects you requires another forum.

32. Split terms

If a court throws out one line, the rest of these terms stay in force.

33. The whole agreement

These terms, the order confirmation, and the shipping, return, privacy, and payment pages on this site are the agreement for that order. A comment on social media is not an amendment.