Shipping policy
Kilgore Halo ships inside the United States only. We do not accept international orders. Checkout will not complete for an address outside the U.S.
The company behind the shop is EMMA KILGORE TB INC, 313 Ford St, Ford City, PA 16226. Parcels go out by USPS from this area.
When an order leaves
We process and hand orders to USPS in 1–3 business days. Saturday, Sunday, and U.S. public holidays do not count.
The cutoff is 2:00 PM EST. An order placed after 2:00 PM EST starts on the next business day. Example: an order at 2:15 PM EST on Friday is treated as Monday.
You get a tracking number when USPS has the parcel, not when you pay.
Estimated transit after it ships
Times below are estimates from the ship date, not a guaranteed delivery date. USPS sets the actual pace.
- East Coast and Mid-Atlantic: about 2–5 business days
- Midwest and South: about 3–6 business days
- Mountain West and West Coast: about 5–8 business days
- Alaska, Hawaii, and U.S. territories: about 7–14 business days
Add the 1–3 business-day handling window on top of those numbers. Weather, holidays, and USPS volume can push a parcel past the estimate.
Shipping cost
Standard USPS shipping is $10.00 on orders from $0.01 to $100.00.
Checkout shows the shipping charge before you pay. If an order is over $100.00 and the rate on screen is different, use the amount on screen.
Tax
Listed prices do not include sales tax. Tax is calculated at checkout from the shipping address and added only where we are required to collect it. Pennsylvania orders are taxed. Other states follow whatever the checkout calculates for that address.
Carrier and tracking
We ship with United States Postal Service (USPS) only.
After the parcel is accepted, we send the tracking number by email. The same number appears in your account under the order. Track it on USPS.com.
Where we do not ship
No shipments outside the United States. That includes Canada, Mexico, and every other country.
We do not offer in-store pickup in Ford City. We do not offer local courier delivery.
Delays, loss, damage
Holidays, weather, and carrier backups can slow a parcel. If we know your order is delayed on our side, we email the address on the order.
If a parcel is lost or arrives badly damaged, write to service@kilgorehalo.com within 14 days of the delivery scan (or the last USPS scan if it never arrives). Include the order number and photos if the box is damaged. We handle those cases by email; the phone line is +1 (724) 865-9575, Monday–Friday, 9:00 AM–5:00 PM EST.