Refund policy

You may return or exchange an item within 40 days of the day you received it.

The clock starts on the USPS delivery date, not the order date. After day 40 we do not take the parcel back.

What we take back

We accept returns for a change of mind, for an item that is not defective, and for an item that is defective or not what you ordered.

The piece must be unused, with every tag still attached, and with no hair, makeup, or wear on the metal or stones. Bridal hairpieces that have been worn for a ceremony, portraits, or a reception are not unused.

Send the item back in its original packaging if you still have it.

What we do not take back

Final-sale, clearance, and markdown items. Those listings say so on the product page.

Gift cards.

Items past the 40-day window.

Items that arrived used, altered, or missing pieces you did not tell us about when you opened the box.

How to start a return or exchange

Email service@kilgorehalo.com. Use the order number as the subject. Say whether you want a refund or an exchange, and list the items.

You can also write from the Contact page or from the order in your account. We process these requests by email.

We reply during Monday–Friday, 9:00 AM–5:00 PM EST. We then send a prepaid USPS return label to the email on the order.

Ship the parcel with that label. Do not drop it at our Ford City street address in person. There is no pickup counter.

Who pays to send it back

Change of mind, or a return of an item that is not defective: you pay the return postage. We still send the prepaid USPS label. The actual postage on that label is taken out of your refund. There is no restocking fee and no other handling fee.

If you refuse the prepaid label and mail the parcel yourself, we do not add a label charge. You keep whatever you paid USPS. We still do not add a restocking fee.

Defective item, damaged in transit to you, or we shipped the wrong piece: we pay the return postage. The prepaid label is not deducted from the refund.

Exchanges

Exchanges are allowed on the same 40-day clock, under the same unused-and-tagged rule.

Email the order number and the piece you want instead. We only swap for something that is in stock. If it is not in stock, we refund instead.

If the new piece costs more, we charge the difference before we ship it. If it costs less, we refund the difference to the original payment method.

A defective piece or a wrong item can be exchanged at our postage.

Sets and partial returns

If the listing was a set, you may return the whole set or only part of it. The refund follows what we actually get back and can resell. An opened set that is missing pieces may be refunded only for the pieces we receive, if those pieces still meet the unused rule.

Refunds

We inspect the parcel after it reaches us. If it passes, we issue the refund within 8 business days of that inspection.

Money goes back by the original payment method (card, PayPal, or whatever you used at checkout). Card and PayPal timelines after we send the refund are set by those companies, not by us.

We do not take a restocking fee. Shipping you paid on the outbound order is refunded only when the return is our fault (defect, damage on arrival, or wrong item). On a change-of-mind return, the original $10 outbound shipping is not refunded, and return postage is handled as written above.

If the return parcel is lost or broken

Keep the USPS receipt and the tracking number from the prepaid label.

Write to service@kilgorehalo.com with the order number, the tracking number, and photos of the packed box if you have them. We work from the USPS scan history. Do not mail a second return until we answer.